Help Center
Frequently asked questions
Quick answers about listings, verification, support tickets, payments, and account safety on DomVia.
How do I contact support? +
Go to the contact/support page and create a support ticket. This is the fastest way to get help and track updates.
How do I track my support request? +
After creating a ticket, you can open “View My Tickets” to see status updates, replies, and resolution progress.
How does property verification work? +
DomVia reviews submitted verification details and supporting materials before marking eligible accounts or listings as verified.
Why was my verification delayed or rejected? +
This can happen if details are incomplete, unclear, mismatched, or missing required evidence. Open a ticket under verification issues for review.
Can I list property for rent, sale, or shortlet? +
Yes. DomVia supports property listings across sale, rent, shortlet, and land categories.
How do I know a property is trustworthy? +
Check listing details carefully, look for verification signals where available, and use in-platform messaging or support when something looks suspicious.
Can I edit or remove my listing later? +
Yes, as long as the listing is still under your account and not restricted by a platform review or policy issue.
How do I report suspicious activity? +
Create a support ticket immediately with the category that best matches the issue and include screenshots or relevant details.