Legal
Privacy Policy
This Privacy Policy explains how DomVia collects, uses, stores, shares, and protects personal information when you use our property marketplace, support tools, verification flows, messaging features, and related services.
Data
Used to run the platform
Trust
Verification and safety reviews
Support
Ticket-based help and records
Security
Reasonable protection measures
1. Information we collect
Depending on how you use DomVia, we may collect information such as your name, email address, phone number, account credentials, profile details, account type, property listing details, uploaded photos or documents, service inquiries, support messages, verification submissions, device information, IP address, browser details, and platform activity logs.
2. How we use information
We use information to create and secure accounts, display listings, operate messaging and support features, review verification requests, investigate abuse, prevent fraud, improve platform usability, send important service notices, and maintain platform integrity.
3. Verification documents
Where DomVia offers identity, business, or trust verification, users may submit documents such as IDs, business records, selfies, or related supporting materials. These materials may be used strictly for review, trust and safety checks, fraud prevention, escalations, compliance purposes, and dispute investigation.
4. Support and communication records
If you contact DomVia through ticket-based support, in-platform messaging, notifications, or other official contact channels, we may retain those records to resolve issues, monitor platform quality, investigate abuse, and maintain a reliable audit trail.
5. Security and access logs
DomVia may collect technical and security-related records such as login timestamps, device details, browser details, IP addresses, session activity, and failed access attempts to protect accounts and help detect suspicious or unauthorized behavior.
6. How information may be shared
We may share information where reasonably necessary to operate the platform, provide support, process infrastructure, comply with applicable legal obligations, protect users, enforce our terms, investigate fraud, or defend DomVia’s rights and security. We may also disclose information to service providers working on our behalf under appropriate restrictions.
7. Retention
We may retain information for as long as needed for account operation, listing history, verification records, trust and safety review, legal obligations, fraud prevention, dispute handling, enforcement, and internal recordkeeping.
8. Data security
DomVia uses reasonable administrative, technical, and operational measures to protect platform data. However, no platform, network, or digital storage system can guarantee absolute security at all times.
9. Your choices
You may update certain profile information through your account where available. Some records may still be retained where necessary for compliance, transaction history, support history, verification integrity, fraud prevention, or legitimate platform security reasons.
10. Changes to this policy
DomVia may update this Privacy Policy from time to time. Continued use of the platform after updates means the revised version will apply going forward.